Online Customer Service Resources

Montlake’s website provides customers with secure access to all their claims data any time of the day or night. The data can be viewed on line or downloaded to a local PC for further analysis. Additionally, customers can submit monthly payroll reports quickly and easily.

24 and 7 Access to Claims Data Online

Your claims data is available via Montlake’s secure website 24 hours a day, 7 days a week. You can view, download and print numerous reports, including loss runs and demographics reports, along with the detailed information on each and every claim. Your data is secured using Secure Sockets Layer Encryption provided by Verisign®.

Detailed Status Reports for Individual Claims

View the details on all your claims, including adjuster notes and payments.

Ad hoc Report Writing

Claims data can be organized in a nearly unlimited number of ways. The demographic reports available on line will help you discover trends and isolate problem areas for management emphasis to help reduce claims cost going forward. You can also drill down into the detailed data for more information about individual claims.

Online Payroll Reporting

Submit your monthly payroll reports on line quickly and easily. Simply enter the payroll period and the payroll by classification. All the premium calculations are done for you. Then simply click the SEND REPORT button and the data will be automatically transmitted to Montlake.